Return & Refund Policy
At Nourvexa™, customer satisfaction is one of our top priorities. We want you to feel confident when choosing our home textile products.
This Return & Refund Policy explains the requirements, process, and conditions for returns, replacements, and refunds.
1. Return Period & Requirements
We offer a 30-day return window after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
✔ The product must be unused and in original condition
✔ The item must include original packaging and accessories (if applicable)
✔ The product must not show signs of wear, washing, or damage
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details (if applicable)
Once your return request is reviewed and approved, we will provide the necessary return instructions.
Important:
Please do not send products back before receiving return authorization from Nourvexa™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If you receive:
❌ A damaged product
❌ A defective item
❌ The wrong product
Please contact us as soon as possible with supporting information.
Our team will review the issue and provide an appropriate solution, such as a replacement or other assistance.
4. Items That Cannot Be Returned
For health, safety, and product protection reasons, certain items may not qualify for returns, including:
- Products that have been used, washed, or altered
- Personalized or customized items
- Items without original packaging
- Clearance or final sale products
- Gift cards
- Any item specifically marked as non-returnable
Original shipping charges are generally non-refundable unless the return is caused by an error from Nourvexa™.
If you are unsure whether your item qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you would like to exchange an item for another product, size, or variation, please follow this process:
- Request a return for the original item
- Wait for return approval
- Place a new order for your preferred replacement product
This allows us to process exchanges faster and ensure accurate order fulfillment.
6. European Union Customer Rights
For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving your order.
To qualify:
✔ The item must remain unused
✔ The product must be returned in its original condition
✔ Original packaging and proof of purchase are required
This right applies in addition to any other return options provided by Nourvexa™.
7. Refund Processing
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Information
Please wait for return approval before sending any items.
Return instructions and shipping details will be provided by our customer service team after your request has been reviewed.
For assistance with any return-related questions:
📧 Email: service@Nourvexa.com
Thank you for choosing Nourvexa™.
We are committed to providing thoughtfully designed home textile products and reliable customer support throughout your shopping experience.
